Villa Miramonti self catering holiday apartments: Our Terms & Conditions
Reservations & Payment:
On receipt of your booking request, we will confirm and reserve the dates for you for up to 7 days. An initial deposit (normally 25% - 30%) has to be received by us before a booking is secured. Payment of your deposit will be taken as your acceptance of these terms and conditions and will constitute a contract between yourself and us. If the deposit payment has not been received within 7 days from our confirmation we will make the apartment available for re-letting. Final payment of the balance must be made 8 weeks before your arrival date; we will send you a reminder at the appropriate time. For bookings made less than 8 weeks before your arrival, the full amount will be required on booking. Return bookings will attract a price reduction depending on the period.
Payments can be made in Euro (or Sterling at the prevailing UK Post Office rates) via Bank Transfer or via Paypal. Any Bank Transfer charges must be paid by Guest making the booking. Payments via Paypal will attract an additional 4% charge to cover our costs.
All prices are fully inclusive of normal use of electricity & gas, heating during cold spells, hot water, bed linen, bathroom towels, pool towels & use of pool and internet Wi-Fi. We also place in the apartment, for your use, some liquid soap and shower gel, toilet rolls, cleaning materials, refuse bags, washing up liquid, washing up sponges and cloths as well as tea towels, kitchen towels, rolls of aluminium foil & transparent food wrap. In addition, you will find salt, pepper, small bottles of olive oil & vinegar and mixed herbs in the kitchen. Bed-linen and towels will be changed every 7 days.
Cancellations must be made in writing by the person making the original booking. Cancellation of your booking twelve weeks or less before your arrival date will in any way result in loss of your deposit. If we manage to let the apartment out to another party we will endeavour to return your deposit minus any monies used to re-advertise it. We strongly advise you to purchase travel insurance to cover any possible cancellation expenses.
Up to 12 weeks notice – Full refund
8 - 12 weeks notice - Your initial deposit retained as cancellation charge.
6 - 8 weeks notice - 50% of the total amount paid will be refunded.
4 - 6 weeks notice - 25% of total amount paid will be refunded.
Less than 4 weeks - no refund given.
Any bank charges on refunds will be at your expense.
Smoking is not allowed in the apartments or near the pool at any time. If you smoke outside the apartment you must dispose of ash and cigarette ends responsibly.
Arrivals and Departures:
Please arrive after 3.00 pm on the first day of your holiday. If you anticipate an earlier or late (after 7:00 pm) arrival, please let us know and we will do our very best to accommodate your needs. In order to give us maximum time to prepare the apartment for our next guests to our high standards, we ask you to vacate your apartment by 10.30 am on the day of your departure. We ask that you leave the apartment clean and in good order on your departure, just as you found it on arrival.
Upon your arrival we will request a passport or identity card which will be returned to you the following day.
You will be given a set of keys for you apartment and you must return the keys to us on departure.
We will require a security cash deposit of one hundred euros upon your arrival which will be refunded, at the end of your holiday, subject to any loss or damages.
Please leave the apartment reasonably clean and in good order on your departure, just as you found it on arrival; otherwise, we reserve the right to apply a €40 charge for the extra costs of cleaning the apartment, if necessary.
You are responsible for ensuring that the apartment is maintained and left in the same state of cleanliness and repair as you found it and must report any damage, breakage or loss to us, as soon as is reasonably possible, so that we can put things right and, in any event, on the termination of your stay. The cost of any repair or replacement or any loss or damage to the property or fixtures/fittings, must be paid to us at the end of your stay. We strongly recommend that you take out travel insurance to provide personal and public liability protection.
You may use the owners’ open-air swimming pool, which is unsupervised, with respect for other residents/users. The pool is 1.4 metres deep and consequently, for your safety, no jumping or diving is allowed. We aim to keep the pool water clean and minimise the use of chemicals, therefore we require that all guests always take a shower (using the poolside solar-heated shower & shower-gel provided) before entering the water, to wash away any lotions or sun protection which will leave a residue on the pool sides & water surface. The pool at Villa Miramonti is for the exclusive use of the owners and any apartment residents only; you must respect the peace and quiet of other users at all times. No food may be taken to the poolside and for your safety, no drinks in glass containers are allowed. In order to ensure adequate daily cleaning & maintenance, the pool will be available for swimming from 8:30am to 1:00pm and from 2:30pm to 7:30pm every day from mid-April to end of September. Please remember that the pool is unsupervised and you are responsible for your own safety.
The owners or their insurers shall not be liable for any loss, damage or injury suffered by the guest(s) while on, or in any way connected with the property, so please take out holiday insurance. No liability will be accepted for any loss, damage, expense, injury or inconvenience by reason of any defects in the structure of the property, plumbing, electrical systems, gas, water or failures in the supply of utilities. The accommodation is only for the use of the persons specified during the booking process and is restricted to the maximum number guests. There are some steep areas of ground and steps around Villa Miramonti and use of the grounds and our pool is at your own risk.
We provide our guests with some small luxuries and local produce to help you settle in. For stays of a week or more, you will find a Welcome Pack on your arrival, which will consist of wine, some local produce, milk, brioches or fresh bread, fresh filter coffee, tea and sugar. The tap water at Villa Miramonti is safe to drink and we suggest you do not buy any bottled still water during your stay.
All information on this website is, to the best of our knowledge, accurate at the time of publishing. However, small changes may occur from time to time. The website will be corrected as soon as we are made aware of these.
We would advise all our guests to make sure they have adequate insurance cover for the duration of their stay.
Villa Miramonti is situated in a quiet, rural area, but the normal sounds of country life can be expected.
The owners may at times need to access the apartment for essential maintenance. This will only be done by prior arrangement with the guests. Access to outside areas reserved for guests’ use may be necessary for gardening, watering and any essential maintenance. However, in order to respect our guests’ privacy any maintenance will preferably be done when the guests are out, but may be necessary when they are on the premises.
Whereas we sincerely hope you will not have any cause for complaint, should any problems arise during your stay please report them to us at the time they occur so that we can, hopefully, resolve them there and then. If, after your departure, you feel you have cause for complaint, please let us know in writing no more than 2 weeks after departure.
© Villa Miramonti Apartments, C.da Valentella no. 2, 63839 Servigliano (FM) ITALY